CMDBuild uses the e-mails as inner tool for notifications to operators, as communication tool and as external event that can generate automatic operations.
Notifications can be generated:
- manually from the workflow engine through the interactive management widget or automatically through API
- automatically from the scheduler after receiving e-mails on specific accounts (notification to the operator in question) or after synchronous or asynchronous events
- from custom code (external programs, scripts, trigger, etc.) through API
The CMDBuild user interface allows you to:
- consult through a specific TAB from the user interface the e-mails produced within CMDBuild or coming from external accounts, in both cases registered in the system in the form of information related to cards or processes
- send new e-mails from the same TAB in free form or using accounts and templates preconfigured by the system administrator
In the end the scheduler allows you to start processes when receiving e-mails on pre-defined IMAP accounts (this feature is useful to open a maintenance process when receiving an alarm or a signal).
